Cell Bikes offers the original purchaser of any Cell bicycle a warranty against defects in materials and workmanship, as specified below:
FRAMES and FORKS
All CELL frames and forks have a LIFETIME warranty
- This period is the lifetime of the original owner
- This includes carbon fibre frames and forks
- This excludes suspension forks, which are covered by the manufacturer's warranty
All components on Cell bicycles are covered by the manufacturer’s warranty.
- SHIMANO provide 3 YEARS on Dura-Ace and XTR, 2 YEARS on all other series, 1 YEAR on wheels
- SRAM (Truvativ, Rock Shox, Avid) provide 2 YEARS on all components
- MAVIC provide 2 YEARS on all wheels and rims
All other components have a 12 MONTH warranty
Wear parts are covered by a 30 DAY warranty. Wear parts include grips, tubes, tyres, cables, brake pads and saddle covering.
LIMITATIONS AND EXCLUSIONS
This warranty applies only to the original owner of a Cell bicycle and is not transferable to subsequent owners.
The bicycle must be in an assembled condition and accompanied by the original receipt for the bicycle.
The limited warranty does not cover paint damage, rust, corrosion, any modification made to the bicycle, normal wear and tear, improper assembly or maintenance, installation of parts or accessories not originally intended or compatible with the bicycle as sold and costs of installation, assembly and disassembly. The warranty does not apply to damage or failure due to accident, abuse, misuse, neglect or theft.
Costs such as assembly, transport etc. are not covered by the warranty.
This warranty applies to all Cell bicycles sold on or after 1 June 2013. Cell bicycles sold prior to this date have a 5 YEAR frame and fork warranty.
YOUR CONSUMER RIGHTS
(applies to goods sold after 1 January 2012)
The benefits given to you under this warranty are in addition to, and do not detract from, other rights and remedies that you may have in respect of your Cell bicycle under Australian laws, including the Australian Consumer Law.
Cell bicycles come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
TO MAKE A CLAIM
Cell Bikes treat all warranty claims as high priority. Please follow the following steps if you believe you have a valid warranty claim:
- Take your assembled bicycle to a Cell Bikes store with the original receipt as proof of purchase, OR
- Email the following information to our customer service team:
- Subject - Cell Bicycle Warranty Claim
- Daytime Phone Number
- Bike Information
- Clear images showing
- Complete assembled bike
- Serial number (this can be found under the bottom bracket)
- Area of bicycle with manufacturing defect
- Proof of purchase
- Sales Order number
- Receipt/Tax Invoice
CRASH REPLACEMENT PROGRAM
In the event of an accident or severe crash, the high forces exerted on the frame can lead to structural failure during subsequent use. With our Crash Replacement Program we offer you the opportunity to replace your damaged Cell frame at a greatly reduced cost. This offer is valid up to three years after the date of purchase.
The Crash Replacement Programis limited to the original owner and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused willfully or it is of a merely optical nature.
Availability of replacement frames is sometimes limited, so each claim and replacement quotation is dealt with individually. Please contact our customer service team via email email@example.com and provide the details of your bicycle and a concise description of the event that caused the damage. Our team will then discuss with you how we can proceed and, if the claim is approved, provide a quotation for a replacement frame.