Privacy Policy

Keeping your information private is something that CELL Bikes is absolutely committed to. We want you to visit our site regularly, with complete confidence and without any unanswered questions. We want to share our privacy policy with you so that you know exactly how we gather information and what we do (and don't do) with that information. This just seems like common courtesy to us.

Before we get into it, and as you probably know already, we've got a few links to other sites; that's just part and parcel of operating on the web. At any rate, CELL Bikes isn't responsible for the privacy practices or the content of these other web sites. The chances are excellent that you'll have no issues with them, but we can't be at all places at all times to guarantee it.

Server Logging & Web Site Cookies

Each customer's computer uses an IP (Internet Protocol) address when they are online, which is logged by our server. We use your IP address to identify your web site use, assist in the ordering process, help diagnose any problems with your order and our server in general, and to gather broad demographic information such as visitor numbers.

Our web site also uses cookies. Cookies are small text files a website stores on your computer and which are used to recognise repeat customers and enhance their experience when they return to the web site, storing information about you and your preferences. Only the information that you provide, or the choices you make whilst visiting the web site can be stored in a cookie. For example, a cookie cannot determine your e-mail address unless you choose to enter it into the appropriate field.

Allowing a web site to create a cookie does not give the CELL Bikes website or any other website access to the rest of your computer, and only the web site that created the cookie can read it. Cookies allow you to take advantage of the best features offered by web sites. For instance we use cookies to save your login details so you don't have to re-enter it each time you visit our site. If you prefer, you can set your web browser (such as Internet Explorer) to notify you when a site is using a cookie and/or to refuse it. Click here to find out more about cookies, which are a standard feature of many web sites.

How We Collect Customer Information

CELL Bikes also gathers information about customers through:

  • Shopping cart order forms
  • My Account contact profile update form
  • Promotional contests (an opt-in choice)
  • Newsletter registration form (an opt-in choice)
  • Contact Us email form

How We Use This Information

The information we obtain from you is used for these purposes:

  • To process payments for product purchases and send you items you have ordered
  • To contact you if necessary (regarding your purchase or contact details provided)
  • To generate purchasing statistics from online surveys and competitions (an opt-in choice)
  • To contact you if you win a competition (an opt-in choice)
  • To send you information about our company/products and promotional material from some of our partners (if you join one of our mailing lists, an opt-in choice)
  • To answer any general queries you submit via our contact us email form

Customer Information

The CELL Bikes website allows our customers the following communication opportunities:

  • Opting in or out of receiving communications from our web site and our partners
  • Correcting or updating your information in the My Account area
  • Contacting us via our contact form

You may also send postal mail to the following postal address:

CELL Bikes

Warehouse 8 / 67-69 Lords Road

Leichhardt NSW 2040

Alternatively, you can contact our Customer Service Department on 02 8373 5238

Opt Out of Newsletter. If you wish to opt out of the newsletter, simply:

  • Go into your CELL Bikes account ‘MY ACCOUNT’
  • Go to ‘Settings’ on the lower right-hand side of the page
  • Click ‘Campaign Subscription Center’
  • Select ‘No, I do not wish to receive any subscription emails. I understand that I will continue to receive account-specific emails’.

or

Click on the ‘Unsubscribe’ link at the bottom of the newsletter.