Being online shoppers ourselves, we know how important fast, reliable shipping is to you once you click "Buy Now". Please have a read of our policies that will help you receive your order as soon as possible.
Fast! Next Day Despatch
Orders for in-stock items are usually dispatched immediately. If your order is placed on the weekend or a public holiday, it will be dispatched on the next business day.
Convenient Pick-Up from Our Retail Stores
You are always welcome to pick up from our Sydney based Stanmore or Melbourne based Fitzroy North retail locations.
Stanmore Store Click and Collect:
Orders placed online are available for pickup the next business day in Stanmore.
Simply choose "Stanmore Store Pickup" as your shipping method as you checkout.
Pick up after 2pm once you receive the fulfillment email.
Please note: If you place an order after 11:30am Friday, and choose store pick-up, it will be available for pick-up at the Stanmore shop Monday after 2pm.
Fitzroy North Store Click and Collect:
Orders placed online are available for pickup 2 business days after receiving your fulfillment confirmation.
Simply choose "Fitzroy North Store Pickup" as your shipping method as you checkout.
Please note: If you place an order after 3pm Friday, and choose store pick-up, it will be available for pick-up at the Fitzroy North store Wednesday after 9am.
Delivering Your Packages Securely
For security and confirmation of delivery, your package will require a signature. You can select an alternate delivery address from your billing address when placing your order, such as your workplace if you are not available to sign.
To do this, simply enter the alternate delivery address in the delivery address screen as prompted.
We deliver to residences and workplaces.
Tracking Your Order
Once shipped you will be issued a consignment number which can be used to track your parcel.
We use Couriers Please for deliveries and you can track your delivery by calling 1300 PLEASE (1300 753 273) or online at www.couriersplease.com.au
Our 367 Day 'No Worries' Return Policy
Shop with complete confidence with CELL with our 367 day returns policy.
We at CELL Bikes want you to know that we stand behind our products and if you need to return something, we will make it as EASY and painless as possible. Have complete Peace of Mind. We make it simple, straightforward, no 'bs', and no 'run-around'. As long as anything you wish to return is unused and in its original packaging, and is in resellable condition with proof of purchase, we'll refund you the price of the item when you bought it, all you need to do is pay for the shipping back to us. Too Easy!
Change Your Mind? Need a Different Size? Exchange or Store Credit
If you need to exchange for a different size, colour, etc, we are more than happy to do so, or alternatively, you can exchange for another product of the same or lesser value. Merchandise returned for exchange or store credit must be unused and in a resellable condition with packaging intact and all labels etc. returned with the product. We only require proof of purchase. Too Easy!